YOUR DEVICE’S JOURNEY TO US
Sending your phone or Apple Watch
Choose from one of our FREE postage options to send your device(s) to us.
Use the label or instructions provided for your trade-in and follow your selected carrier’s packaging and drop-off requirements.
Sending a higher-value device?
If your device(s) are of a higher value, we HIGHLY recommend using Royal Mail Special Delivery for additional tracking and protection.
If you would like to arrange and pay for Royal Mail Special Delivery yourself, please select “Customer Own Shipping” at checkout.
Check the service’s compensation terms and suitability for your device before posting.
Before you post
✓ Back up your data and remove accounts and activation locks. Prepare your phone or Apple Watch using our preparation checklist; remove any physical SIM from a phone.
✓ Pack your device securely in a sturdy box with protective padding.
✓ Include your trade-in reference inside the parcel.
✓ Check the address and shipping label.
✓ Keep your proof of postage and tracking details.
Please read before sending
Carrier compensation for loss or damage is subject to the service’s limits, conditions and exclusions and may not cover your device’s full value. Contact us before posting if you need confirmation of the cover available. If a parcel sent using our prepaid service is lost or damaged, we will help investigate and submit any available carrier claim. Your device remains your property until we accept it and issue the payment instruction. Your legal rights remain unaffected, including our responsibility for loss caused by our negligence or breach of contract. See clause 9.3 of our Terms & Conditions.
Do not post a device with a swollen, leaking, punctured, overheating or otherwise unsafe battery.
Check your shipping details
Check the address on your label before sending. Our customer contact / returns address is:
JamesMobiles / RJG Trading Limited.
Money Traders Building, 22–26 Dickson Road,
Blackpool, Lancashire, FY1 2AE.
Already sent your device?
Use your tracking details to check its progress. If you need help, email support@jamesmobiles.com with your trade-in reference and tracking number.