Trading in a phone or Apple Watch? Use the relevant checklist below. Jump to Apple Watch grades.
iPhone grading guide
Choose the grade that matches your iPhone. We inspect your phone before confirming its valuation.
Excellent
- Handset must be fully working.
- Very little signs of wear; very light marks are accepted.
- All parts must be genuine Apple.
- Battery health must be 80% or higher.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Good
- Handset must be fully working.
- Signs of wear are accepted, but it must not be bent or cracked.
- All parts must be genuine Apple.
- Battery health must be 80% or higher.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Good Faulty
- Faults are allowed, but Face ID and Wi-Fi must work.
- A working, genuine Apple display is required. Front and/or back glass may be cracked or broken.
- The touchscreen must work sufficiently to access and operate the handset and apps.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Poor Faulty
- Faults are allowed, but Face ID and Wi-Fi must work.
- A broken display or non-genuine Apple display is allowed.
- The touchscreen must work sufficiently to access and operate the handset and apps.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Need help choosing a grade?
Email support@jamesmobiles.com.
If inspection identifies a difference from your selected grade, we will contact you with a revised offer. You can accept it or request a return, subject to our Terms & Conditions. No reply is not acceptance: we send a reminder after 7 calendar days and may return your phone after a further 21 days without a reply. Once the final price is accepted, we aim to instruct bank-transfer payment on the same working day. Banking cut-offs, weekends and bank holidays may mean the next working day.
Apple Watch grading guide
Select your exact model, case size, connectivity and condition from the available catalogue. Read every point for your chosen grade before continuing.
Every grade: the heart rate monitor (HRM) and NFC/contactless functionality must work. Find My and Activation Lock must be removed. The watch must be accessible for testing.
Excellent
- Fully working, with only very light signs of wear.
- No cracks, chips or deep scratches.
- Battery health of 85% or higher.
Good
- Fully working; light to moderate scratches or scuffs are accepted.
- No cracked glass, loose screen or significant damage.
- Battery health of 80% or higher.
Good Faulty
- Must power on, charge and remain accessible for testing.
- Heavy wear, battery health below 80%, or minor button, speaker or microphone faults are accepted.
- No cracked screen, liquid damage or swollen battery.
Poor Faulty
- Must power on and remain accessible so we can test the watch.
- A broken LCD, cracked glass or significant cosmetic damage is accepted only if we can still access and test the watch.
- Must be complete, with no missing internal parts.
HRM and NFC must still work in both faulty grades. Contact us before sending a watch with an unsafe battery or a lock you cannot remove.
Choose the grade that matches your iPhone. We inspect your phone before confirming its valuation.
Excellent
- Handset must be fully working.
- Very little signs of wear; very light marks are accepted.
- All parts must be genuine Apple.
- Battery health must be 80% or higher.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Good
- Handset must be fully working.
- Signs of wear are accepted, but it must not be bent or cracked.
- All parts must be genuine Apple.
- Battery health must be 80% or higher.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Good Faulty
- Faults are allowed, but Face ID and Wi-Fi must work.
- A working, genuine Apple display is required. Front and/or back glass may be cracked or broken.
- The touchscreen must work sufficiently to access and operate the handset and apps.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Poor Faulty
- Faults are allowed, but Face ID and Wi-Fi must work.
- A broken display or non-genuine Apple display is allowed.
- The touchscreen must work sufficiently to access and operate the handset and apps.
- We accept phones that are unlocked or locked to a UK network. The phone must have a working signal to make and receive calls.
- iCloud / Find My iPhone must be switched off.
Need help choosing a grade?
Email support@jamesmobiles.com.
If inspection identifies a difference from your selected grade, we will contact you with a revised offer. You can accept it or request a return, subject to our Terms & Conditions. No reply is not acceptance: we send a reminder after 7 calendar days and may return your phone after a further 21 days without a reply. Once the final price is accepted, we aim to instruct bank-transfer payment on the same working day. Banking cut-offs, weekends and bank holidays may mean the next working day.