YOUR DEVICE. YOUR PAYMENT.
Paid straight into your bank account
JamesMobiles pays by bank transfer. Once your phone or Apple Watch has been received, tested and the final price accepted, we aim to instruct your payment on the same working day.
Enter your bank details
Complete the three separate boxes during your trade-in:
- Account Holder Name — the name on your bank account.
- Account number — your 8-digit account number.
- Sort code — your 6-digit sort code.
Check each detail carefully. If you are sending more than one device, use the same bank details for each.
Never provide card numbers, PINs, passwords or one-time security codes.
When will I be paid?
Our aim is to instruct payment on the same working day after inspection and acceptance of the final price.
Banking cut-offs, weekends and bank holidays may mean payment is instructed on the next working day. This is a payment aim, rather than a guaranteed arrival time in your account.
What if we send a revised offer?
If inspection reduces your valuation, we explain why and send a revised offer. You can:
✓ Accept the revised offer.
✓ Decline it and request a free return.
No reply is not acceptance. We send a reminder after 7 calendar days without a reply. After a further 21 calendar days without a reply, we may return your device.
Returns require a valid UK address and are subject to the legal, carrier and ownership restrictions in clauses 7 and 11 of our Terms & Conditions.
Our £5 charity donation is separate
For each eligible phone or Apple Watch successfully bought, JamesMobiles donates £5 to charity. This is paid by us and does not reduce your agreed payment.
No donation is made for rejected, returned or unpurchased devices.
Need a payment update?
Email support@jamesmobiles.com and include your trade-in reference so we can find your trade-in.
If your bank details need correcting, contact us as soon as possible.